SHIPPING POLICY

We strive to ship all orders within 24 to 48 business hours from the time order is placed provided that all items in the order are in stock. We update parts availability on a continuous basis, but in the event an item runs out of stock before filling your order, we will notify you promptly of the back-order status. We recommend ground shipping on all shipments. Postal shipping is recommended for shipment to Puerto Rico, Mexico, Hawaii, Alaska, nearby islands, and FPO and APO addresses. Please note that we cannot insure postal shipments against damage or loss in transit, however, UPS shipments are covered up to the point of delivery.
Please note: Most orders ship from Florida warehouse.

Transit Times
From day order is shipped to delivery day
. For most shipments, the following map will show the approximate transit times for UPS ground shipment. The transit time map below shows estimate transit times that may be subject to other conditions at time of shipment. Please refer to UPS and USPS tracking information and/or websites for more accurate transit times.


International Customers

We  ship parts all around the world but we reserve the right to refuse some international orders, in such an event you will be notified promptly. Some countries outside the United States may restrict importation of certain items. Itís the responsibility of the buyer to check with proper authorities if such restrictions exist. All international duties, taxes and shipping charges where applicable are the responsibility of the buyer.

Note: International freight charges are estimated during the checkout process. If the actual freight is substantially different from the amount calculated at checkout , you will be notified prior to shipping your order for approval of any additional freight charges that may apply.

Please note: All orders refused at delivery for reasons other than scooterpartscatalog.com mistake will be subject to deduction of actual freight charges when refunded.

Email sales@scooterpartscatalog.com if you have any questions or need further information regarding shipping policies.


Return Policy

Parts can only be returned within 30 days of original receipt. All returns must be pre-authorized. Please complete a RMA(Return Merchandise Authorization) request form to obtain a Return Merchandise Authorization Number (RMA#) before sending any parts/product back. This number must be written on the package and on the sales receipt/document. Any packages without a RMA# will be refused and returned to sender. A copy of the picking ticket or order confirmation must be sent with the item to be returned. We will inspect the item to ensure it is still in new condition and issue a refund to your credit card or other method of payment as used at time of order. A restocking fee of up to 20% may be applied to returned parts.
We are not responsible for lost returned shipments. Please send the item by a traceable method such as UPS or Postal service with delivery confirmation.
 The following items are not acceptable for return: All High-Performance Parts, Controllers, Custom Chains, Manuals/Books or any Used Parts.

Warranty

Stock Parts: Are warranted for 30 days from manufacturer defects with the following exceptions. Electric scooter controllers are not warranted or returnable due to the nature of electronics and the potential for damage during installation. If you need a controller replaced please take your scooter to a service center.

Performance Parts: We do not warranty any of these items or approve for street use. Performance items come with the original manufacturer's warranty against factory defects.

Manuals and Books: We do not warranty any manuals, books or publications of any kind.
 

Return to Customer Service.